Return Policy
What is the return policy?
- If you are not satisfied with your order, you can request a return within 5 days of receiving it. Make sure to keep the packaging and order details handy.
- You can send it back through any reputed courier company or through registered post. You will have to bear the postal charges to return the product back.
- Once we receive the product, we will check the quality and process the refund.
- It will take 5 to 7 business days to reach us. And, the refund process will take 7 to 10 business days from the time you request it.
Important Note :
- If you want to return, it must be unused, unwashed and it must have labels and tags. Also, it must be returned in its original packaging with the bill copy within 5 days of delivery. That is how, we make sure the product is still in good condition and everything is in order.
- If you receive the package in poor condition, tampered with, or damaged before you open it, let the delivery person know and they'll take it back
- For,customized product, there is no Returns and Replacements will be accepted.
- Products bought during special offers aren't eligible for return or replacement.
- If you have received an incorrect or damaged product, you can always contact us through media.dhirra@gmail.com
and we will definitely look into it and get back to you asap.
- Please mention contact details and order number while sending it back to us.
What if I have received a wrong or defective product?
Please send us the image of the product (Image should be clear) at media.dhirra@gmail.com
and we will get back to you. If it is genuine, we will
arrange a reverse pickup.
What if I cancel the order? Will I get refund?
- Yes,you will definitely get the refund and it will take 7 to 10 working days.
- You will be having 1 hour to cancel the ordered item from the time you have placed the order.
- If you have any other query regarding return or exchange policy, you can always contact us at media.dhirra@gmail.com