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Return Policy

What is the return policy?

  1. If you are not satisfied with your order, you can request a return within 5 days of receiving it. Make sure to keep the packaging and order details handy.
  2. You can send it back through any reputed courier company or through registered post. You will have to bear the postal charges to return the product back.
  3. Once we receive the product, we will check the quality and process the refund.
  4. It will take 5 to 7 business days to reach us. And, the refund process will take 7 to 10 business days from the time you request it.

Important Note :

  1. If you want to return, it must be unused, unwashed and it must have labels and tags. Also, it must be returned in its original packaging with the bill copy within 5 days of delivery. That is how, we make sure the product is still in good condition and everything is in order.
  2. If you receive the package in poor condition, tampered with, or damaged before you open it, let the delivery person know and they'll take it back
  3. For,customized product, there is no Returns and Replacements will be accepted.
  4. Products bought during special offers aren't eligible for return or replacement.
  5. If you have received an incorrect or damaged product, you can always contact us through contact@dhirra.com and we will definitely look into it and get back to you asap.
  6. Please mention contact details and order number while sending it back to us.

What if I have received a wrong or defective product?

Please send us the image of the product (Image should be clear) at contact@dhirra.com and we will get back to you. If it is genuine, we will arrange a reverse pickup.

What if I cancel the order? Will I get refund?

  1. Yes,you will definitely get the refund and it will take 7 to 10 working days.
  2. You will be having 1 hour to cancel the ordered item from the time you have placed the order.
  3. If you have any other query regarding return or exchange policy, you can always contact us at contact@dhirra.com